Frequently Asked Questions

The Frequently Asked Questions (FAQ) section covers questions and answers that should solve most installation, registration, or other support issues. If this section does not answer your question or technical issue, please contact Technical Support at: service@medicalwizards.com

Please select your PDA and operating system below to display relevant FAQ’s

Android

General

Account Info

Product Info

Downloading

Purchasing

Installation

Activation

Updates

  • Why do customers have to create an account with us?

    We use this information to verify your credit card details when purchasing for your protection. This also allows customers to view their purchased products under the My Account section, activate products online, and to email order details and registration information to unlock your software without delay.

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  • Why do I have to sign in?

    Our users have to sign in when unlocking their software, or when purchasing on our website. This allows for secure shopping and privacy, a faster shopping process, allows us to customize your online experience, and to provide enhanced account features.

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  • What is your policy on refunds?

    All of our software is available for free trial use, so users can evaluate before buying. Products are eligible for refunds within 30 days of purchase, unless you have registered and received an Unlock code. Once an Unlock code has been issued, a purchase can no longer be refunded.

    Please note:
    Bundle products can only be refunded if none of the individual products contained have been issued an Unlock code. Once any of the individual bundle products received an unlock code, a bundle product can no longer be refunded.
    Gold Membership is non-transferable and non-refundable.

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  • Do you offer any group or institutional discounts?

    Yes we do. Please fill out this form and a Medical Wizards sales representative will get back to you, or call 888.633.9449 during business hours, and select the sales option from the menu.

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  • I have forgotten/lost my password. How do I gain access to my account again?

    Please click here to navigate to the Forgot your password page - then enter your account email address and click the submit button. As soon as this is done we will email your password to you.

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  • My email address (or account information) has changed. How do I update this?

    Please click here to navigate to My Account and Log in using your old email address and password. Then click the Edit Account button, at which point you can change your email address or any other details that need to be updated. When done just click the submit button to apply your changes.

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  • How often do you update your products?

    Medical Wizards is continually researching and developing its products to ensure they remain at the cutting edge of medicine and technology. As a result we release product upgrades every 3-12 months (depending on product). We recommend you upgrade at least every 12 months to ensure that you're using the most up-to-date protocols and medical information. Certain product content is static or gets updated infrequently, so please check your product description for more information on upgrade frequency.

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  • How do your Membership plans and One-time activations work?

    All our current products are sold with a Standard (or Silver) membership included (depending on product). These can then be upgraded to our Gold Membership Plan (which provides premium membership benefits detailed below), or a one-time activation can be purchased. Please check your product description (or My Account) for more information on your product/account membership status.

    Standard Membership Plan Benefits:
    - Unlimited email support for the life of your products.
    - Phone support: receive phone support for 3 months following purchase.
    - Re-activations or device changes: you are allowed 2 reinstallations of your programs on the same or another device (or OS) at no cost.
    - You can then either purchase a one-time activation at nominal cost (which would allow for 2 more activations), or you can upgrade to our Gold Membership Plan.

    Silver Membership Plan Benefits:
    - Unlimited email support for the life of your products.
    - Extended phone support: receive phone support for the duration of the membership, which will be 12 months following purchase (Standard Membership phone support is only available for 3 months following purchase).
    - Unlimited re-activations or device changes: this will allow you to reinstall your programs on the same or another device (or OS) at no cost for the duration of the membership
    - You can then either purchase a one-time activation at nominal cost (which would allow for 2 more activations), or you can upgrade to our Gold Membership Plan.
    - Silver Membership only applies to active (non-expired) products.

    One-Time Activations:
    - This option is given to Standard membership (or expired silver/gold membership) users who have activated their products 2 times at no cost.
    - You can then either purchase a one-time activation at nominal cost (which would allow for 2 more activations), or you can upgrade/renew to our Gold Membership Plan.

    Gold Membership Plan Benefits:
    - Unlimited email support for the life of your products.
    - Extended phone support: receive phone support for the duration of the membership, which will be 12 months following purchase (Standard Membership phone support is only available for 3 months following purchase).
    - This will cover all your Medical Wizards products for the duration of the membership
    - Unlimited re-activations or device changes: this will allow you to reinstall your programs on the same or another device (or OS) at no cost for the duration of the membership
    - Membership discount: receive an additional 10% off discount coupon that can be used for the duration of the membership (12 months following purchase)
    - Gold Membership is a one year renewable membership plan that will ensure proper support, re-activations/device changes, and discounts on future purchases - which for active users should pay for itself many times over!
    - Gold Membership only applies to active (non-expired) products.
    - Gold Membership is non-transferable and non-refundable.
    - Discount coupons cannot be applied to past purchases or used on gift cards, bundled products, or membership fees.

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  • How does your subscription period work?

    All our products currently operate under a subscription period, so please check your product description for more information on what this is. Most products are on a 12 month subscription period, and those updated infrequently are on a 24 month subscription period. This period starts as soon as software has been purchased/registered on our website. During the subscription period you will receive free upgrades/updates to your software. However free upgrades/updates are no longer possible, unless a subscription renewal is purchased, at which point you will receive free upgrades/updates again for the remainder of the subscription period. You can receive more subscription information on your products from My Account.

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  • How do I use my Activation Key to activate software on my Android device?

    **You will need wireless access to complete this installation.
    1. Open Medical Wizards Library and on the menu click on Add-ons.
    2. On the top bar, click on "I have an Activation Key".
    3. Enter the Activation Key in your confirmation email. The button below the Activation Key will change to "Submit Activation Key". Tap this button.
    4. Upon successful registration, a "Success" alert will be shown indicating that your Activation Key has been accepted. Tap "OK".
    5. Go to the "Updates" tab and tap "Check for updates". Install the update by tapping the "Install XX updates (XX.X MB)" button.
    6. Press the home button and your new subscription should appear within your application on the launcher screen.

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  • How do I purchase Medical Wizards software titles on my Android device?

    ** You will need wireless access to complete this installation.

    1. Install the Medical Wizards reader application from the Android Market (on your device, click the Market icon and search for 'Medical Wizards' and then install the Medical Wizards Library).
    2. Once the Medical Wizards application is installed, tap the Medical Wizards icon, then tap the Menu button on your device.
    3. Tap "Add-ons" and you will see a list of product categories. Tap "All Titles" to view all of the Medical Wizards products. Tap on each title to view more details and a full product description.
    4. To purchase a software title, tap the grey arrow on the top right corner of the product description page. Tap the "Buy Now" button to purchase a software title.
    5. A pop-up window will appear asking you to login or create a Medical Wizards account. If you already have an account, login with your existing account. Or to create an account, tap the "I Need an Account" button and follow the steps to create an account and finalize your purchase.
    6. Once your purchase has been finalized, the application will automatically initiate the updates process to get the product.
    7. Once the application has finished checking for updates and has found the file, tap the "Install update" button to download and install the product to your device.
    8. When the installation is complete, the updates screen will clear. Tap the menu button on your device and then the "Home" icon to return to the Home screen to view your new product.

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  • How do I purchase Medical Wizards software titles for Android on the Medical Wizards website?

    1. From the Medical Wizards homepage, click the "Products" tab across the top menu bar. A list of all available Medical Wizards software titles will load.
    2. Click on "Details" link for each desired software title to check if the title is available for Android devices. Any product that has the Android logo displayed under the product description summary can be purchased for Android devices. Please note that not all products are currently available for the Android OS. If the Android logo does not appear under the description summary, then the product is not available for Android devices.
    3. To purchase a software title, click on the "Buy" link from the product details page. The title will then be automatically added to your shopping cart.
    4. Click the "Proceed to checkout" button to checkout, or you may continue shopping for other software titles if desired.
    5. Follow the shopping cart steps to continue your purchase.
    Once your purchase is complete, a purchase confirmation page will come up that includes your product Subscription Key. This number will also be emailed to you. The Subscription Key will be used to download the software title onto your Android device. Follow the "How do I use a Subscription Key to activate software on my Android device?" steps (click here to view) to install the software title onto your Android device.

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  • How do I install the Medical Wizards Library application on my Android device?

    ** You will need wireless access to complete this installation.

    1. To install the Medical Wizards reader application from the Android Market, click the Market icon from the list of applications.
    2. Tap the search icon in the upper right hand corner of the Market screen.
    3. Search for "Medical Wizards"
    4. Tap "Medical Wizards Library" from the search results.
    5. Tap the "Free" button and then tap the "OK" button. You will see a message that "Your item will be downloaded." In the upper left hand corner of the toolbar you will see a download icon as the product downloads.
    6. When the download has completed, go to the list of applications and you will see a new icon for "Medical Wizards."

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  • How do I use a Subscription Key to activate software on my Android device?

    ** You will need wireless access to complete this installation.

    1. Install the Medical Wizards reader application from the Android Market (on your device, click the Market icon and search for "Medical Wizards" and then install the Medical Wizards Library).
    2. Once the Medical Wizards application is installed, tap the Medical Wizards icon, then tap the Menu button on your device.
    3. Tap "Add-ons" and then tap the "I Have a Subscription Key" button.
    4. Login to your account and then enter the code you received in your purchase confirmation email.
    5. After you have received a message that the product has been successfully added to your account the updates process will begin to download and install your product. When it is complete, tap the Menu button on your device to return to the Home screen to view your product.

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  • How do I install a product update on my Android device?

    ** You will need wireless access to complete this update.

    1. Open the Medical Wizards Library application on your device.
    2. Tap the "Menu" button on your device and then tap the "Updates" icon.
    3. The application will initiate the check for updates process. If any updates are found, the button at the top will change to "Install Update."
    4. Tap the "Install Update" button to begin the download and installation.
    5. When the installation is complete, the updates screen will clear. Tap the menu button on your device and then the "Home" icon to return to the Home screen to view your product.

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  • How do I know what version of Medical Wizards I have?

    1. Select "Settings"
    2. Select "Applications"
    3. Select "Manage Applications"
    4. Look for the "Medical Wizards" icon and tap the screen to open it
    5. Version is displayed below the "title"

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