Medical Wizards values our customers. So we may better serve you, we ask that you browse our Frequently Asked Questions (FAQ's) below to find answers to common questions/problems. If this section does not answer your question or technical issue, please contact us via email or phone support.

If you have any questions about our products please send an email (ensuring to list your product and specifying your device) to

Customer Support Email:
If you require customer support, please email us at to receive prompt service.

Our email turn-around time goal is 24 hours a day, Monday - Friday.

Customer Support Department:
Toll free (U.S. Only): 888.633.9449
M-F 10am-5pm MST

If you miss us via voice please leave a message (as we do return all calls within one business day), or email us at afterhours (or over weekends).

Our Address:
Medical Wizards Corporation
PO Box 426
Redmond, WA 98073
USA | emergency text.